System Reliability Engineer (Application Support + Automation)

Who are we<\/span><\/u>
<\/span>Fulcrum Digital is an agile and next -generation digital accelerating company providing digital transformation and technology services right from ideation to implementation. These services have applicability across a variety of industries, including banking & financial services, insurance, retail, higher education, food, healthcare, and manufacturing.<\/span><\/p>

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The Role<\/span><\/u>
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• Plan, manage, and oversee all aspects of a Production Environment <\/span>
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• Define strategies for Application Performance Monitoring, Optimization in Prod environment<\/span>
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• Respond to Incidents and improvise platform based on feedback and measure the reduction of incidents over time.<\/span>
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• Support deployment of code into multiple lower environments.  Supporting current processes with an emphasis on automating everything as soon as possible.<\/span>
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• Design, develop and standardize Monitoring and Alerting mechanism for the supported applications.<\/span><\/b>
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• Take a holistic approach to problem solving, by connecting the dots during a production event through the various technology stack that makes up the platform, to optimize meantime to recover.<\/span>
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• Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation and refinement.<\/span>
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• Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns.<\/span>
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• Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.<\/span>
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• Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead  in DevOps automation and best practices.<\/span>
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• Maintain services once they are live by measuring and monitoring availability, latency and overall system health.<\/span>
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• Scale systems sustainably through mechanisms like automation and evolving systems by pushing for changes that improve reliability and velocity.<\/span>
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• Work with a global team spread across tech hubs in multiple geographies and time zones.<\/span>
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• Ability to share knowledge and explain processes and procedures to others.<\/span>
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• Share knowledge and mentor junior resources<\/span>
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• Able to perform on -call duties on a rotational basis.<\/span>
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• Occasional off hours work required.<\/span>
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  Requirements<\/h3>

  Skills <\/span><\/b>–<\/span>
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  Must Have<\/span><\/b>
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  • Linux<\/span>
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  • Mainframe​<\/span>
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  • Shell Scripting<\/span>
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  • ITIL / ITSM, Application Troubleshooting<\/span>
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  • SQL<\/span>
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  • Any Monitoring tool (Preferred Splunk/Dynatrace)<\/span>
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  • Jenkins - CI/CD<\/span>
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  • Groovy Scripting/Yaml -  basic<\/span>
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  • Git basic/bit bucket<\/span> - basic<\/span>
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  • Ansible/Chef - good to have<\/span>
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    Good To Have<\/span><\/span><\/span><\/b>
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    • Even Framework architecture<\/span><\/span><\/span>
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