Role Title: Triage Specialist
Level: Senior Admin (As this is a temporary position the acting up policy will apply where applicable)
Role Location: Kilkenny
Company: Vhi Insurance DAC
A 12 month temp contract role has arisen for Triage Specialist within Group Business Services. The successful candidate will be responsible for analysing customer requests and the routing of said requests to the most appropriate skillset(s) and for the quality of workflow logging data.
Role Purpose- Consistent achievement of Group Scheme service levels
- Work in Accordance with the Core values
- Identification of customer requests and reassignment to the appropriate team in a timely manner
- Handling of Group and Policy queries
- Flexibility to support other teams in GBS according to business needs
- Support the improvement of technology transfer between Vhi and group customers.
- Telephony queries
Education & Experience- Minimum of 2 years’ experience in dealing with and understanding the corporate and self-pay group scheme customer requests.
- Proven ability to succeed in a fast-paced environment and a willingness to adapt to change.
- Strong planning and organisational skills, with a proven ability to handle competing priorities and meet deadlines as required.
- Excellent working knowledge of Ciboodle and Sharepoint.
- Good understanding of GIOS would be beneficial
- Proven accuracy and high attention to detail including strong follow-through skills.
- Excellent interpersonal skills, with a proven ability to establish and maintain positive working relationships with both internal and external stakeholders.
- Excellent communicator who effectively conveys information verbally and in writing.
- Demonstrate Alignment with Vhi Values
This is a CF3 role in line with central bank requirements
Vhi is an equal opportunities employer.
Accessibility
If you are a candidate with a disability and encounter difficulty accessing any part of this website or wish to discuss any matter relating to the accessibility of our building or services, please contact [email protected]
Reasonable Accommodations
Our commitment is to make any reasonable accommodation for you in the recruitment process to give you the best opportunity to perform to your optimum in the application, test, and interview process.
Please see our Vhi Careers page and LinkedIn page