Client Service Specialist

Who we are looking for

We are looking for a candidate with experience in delivering excellent Client Service in outsourced Technology and/or Service provision offerings within the Investment Funds or Asset Management Industries. This role is a maternity cover contract for roughly 4 months. 

Key responsibilities include establishing and maintaining client relationships, including relationships with client senior level management.  There is also a need to manage the day-to-day service delivery in line with agreed Service levels. The role will also involve consulting and bringing together clients and internal groups to manage the delivery of key client requests.  This includes the on boarding of new products, provision of new services, general change requests and overall business growth.

In this role, you will have the opportunity to build on your existing experience, client service skills and financial service knowledge as well as contributing to the evolution of our Client Service offering.

Why this role is important to us

Amundi Technology, within Amundi Asset Management, offers innovative technology and services to support clients either building or reshaping their operating model. The solutions proposed aim to meet the needs of all savings and asset management actors: asset managers, asset owners, distributors, wealth managers and asset servicers. The technology platforms provide customers with adaptive and cutting-edge solutions enabling them to focus on their core business.

The Business Implementation & Support team, within Amundi Ireland, are responsible for all aspects of the Client Service offering for Amundi Technology International Clients. This includes the services around our Investment Platform, Trading, Middle Office and Data Management and other key support services.

What you will be responsible for

Primary Responsibilities:

• Provide daily client support to the Amundi Technology International clients ensuring any service issues or queries are resolved ASAP
• Liaise with all internal Business Support teams to ensure all contracted day to day services are provided in line with expectations
• Participate, manage and co-ordinate regular service calls including service reviews and due diligence requests
• Produce and monitor agreed KPI’s and MIS
• Manage and support new client requests and new business initiatives including the co-ordination of Change Requests
• Liaise with internal Amundi teams globally to ensure internal alignment on services and ensure any new requests from internal teams, regulators or auditors are prioritized accordingly
• Support the review and updating of all agreed SLA’s and Operating Memorandums
• Oversee all general aspects of the service delivery

Additional Team Responsibilities:

• Assist with OTC Cash Collateral and Trade Repository Reporting activities which are currently outsourced to a Third Party
• Provide Support for the Amundi Ireland fund onboarding activities, liaising with internal and external stakeholders

What we value for the role

• Proactive (can identify and understand problems and alternative solutions)
• Organization and planning
• Good Communication and Excellent interpersonal skills
• Problem solving
• Attention to Detail
• Strong motivation
• Good understanding of client expectations for an outsourced service provider

Education & Preferred Qualifications

• Previous experience in Client Service for an outsourced Technology / Service provider
• Good knowledge of Asset Management and Funds Industry eco-system
• Fluent English
• French speaking not required but an advantage

About Amundi

What we do. With close to 5,500 team members, and market experts in 36 countries, Amundi provides retail, institutional and corporate clients with innovative investment strategies and solutions tailored to their needs, targeted outcomes and risk profiles. Amundi manages 2.240 trillion euros of assets across six main investment hubs.

What we offer. We make all efforts to create a great and positive work environment, focusing on retaining, nurturing and rewarding talent. As a member of our team, you will have access to competitive and comprehensive benefits package inclusive of flexible work options, mentorship as well as an opportunity for cross-functional and geographical internal mobility and a range of development programmes to help you reach your full potential.

Inclusion, Diversity and Social & Societal Responsibility. We pride ourselves in being a responsible and committed financial player. We are keen to develop a responsible, demanding vision of our business, paying rigorous attention to our employees ensuring there is equal opportunity, diversity, inclusion and non-discrimination. Amundi Ireland aim to help provide the tools to help balance your professional and personal life providing access to employee networks, such as our Women’s Network, Charity Committee and Mental Health Champions