Weekend Receptionist - Elm Green Nursing Home

Be the welcoming face of Elm Green Nursing Home!

At Elm Green Nursing Home, we believe that exceptional care starts with a warm welcome. Our state-of-the-art nursing home offers a comfortable, homely environment where our residents are at the heart of everything we do.

We are currently seeking a friendly, organised and reliable Weekend Receptionist to join our dedicated team. This is an important role within our nursing home, offering an opportunity to make a positive difference every day by ensuring residents, families, visitors and colleagues feel welcomed, supported and valued.

If you enjoy working with people, have excellent administrative skills and take pride in delivering outstanding customer service, we would love to hear from you!

Working Hours

The successful candidate must be available to work the following schedule:

• Days: Saturday and Sunday
• Hours: 9:00am – 6:30pm
• Bank Holidays: Availability required
• Additional cover: Flexibility to provide reception cover during colleagues' annual leave may be required.

About the Role

As Receptionist, you will be the first point of contact for our nursing home, helping to create a welcoming, professional and reassuring environment for residents, their families, visitors and staff.

You will oversee the day-to-day running of the reception desk, manage telephone calls and correspondence, maintain accurate records and provide essential administrative support to ensure the smooth operation of the nursing home.

We are looking for someone who combines professionalism with warmth, demonstrates excellent attention to detail and can manage competing priorities in a busy care environment.

Key Responsibilities

Reception & Administration

• Welcome residents, relatives, visitors and colleagues in a friendly, courteous and professional manner.
• Answer incoming telephone calls promptly, direct enquiries appropriately and ensure accurate messages are passed on without delay.
• Manage incoming and outgoing correspondence, daily post, emails and general administrative tasks.
• Maintain an organised, clean and presentable reception area.
• Maintain accurate documentation, filing systems and administrative records in line with company procedures and applicable HIQA standards.
• Assist with diary management, appointments, printing, scanning, faxing and document distribution.
• Monitor office supplies and equipment, reporting shortages or faults to the appropriate manager.
• Arrange transport for residents and staff, as required.
• Support the administration of tele-monitoring systems and relevant office procedures.
• Follow up on missed clock-ins and attendance queries, escalating relevant information to management.
• Assist with approved administrative requests relating to resident billing, telephone calls, sundry items and withdrawals, in accordance with established procedures.
• Prepare and distribute nursing home brochures and information for prospective residents and their families.
• Assist with viewings of bedrooms and communal areas for prospective residents and visitors.
• Undertake other reasonable administrative duties as directed by management.

Resident & Family Support

• Provide a welcoming, compassionate and professional first point of contact for residents and their families.
• Respond to enquiries sensitively, ensuring that requests and concerns are directed to the appropriate team member.
• Communicate messages and important information accurately and promptly.
• Respect the privacy, dignity and confidentiality of every resident.
• Alert the appropriate member of the care team if a resident who may be at risk attempts to leave the premises without appropriate support.
• Assist with the safe transfer of specimens and other items in accordance with nursing home procedures.

Health, Safety & Quality

• Comply with all relevant company policies, procedures, health and safety requirements and applicable legislation.
• Promptly report accidents, incidents, near misses, hazards or other concerns in accordance with company procedures.
• Ensure hazards within the reception area are addressed or reported immediately.
• Follow infection prevention and control procedures.
• Report maintenance, environmental or equipment concerns to the appropriate manager.
• Contribute to quality improvement initiatives and maintain a safe, secure and professional reception environment.

Confidentiality & Professional Standards

• Maintain strict confidentiality regarding residents, families, colleagues and nursing home records.
• Handle personal and sensitive information in accordance with company policies and applicable data protection legislation.
• Attend mandatory training, in-service training and staff meetings as required.
• Demonstrate a respectful, professional and person-centred approach in all interactions.
• Represent Elm Green Nursing Home positively when dealing with external contacts and members of the public.

Skills & Experience

The ideal candidate will demonstrate:

• Excellent communication and interpersonal skills.
• A warm, approachable and professional manner.
• A confident and courteous telephone manner.
• Strong organisational, administrative and time-management skills.
• Good typing skills and attention to detail.
• Proficiency in Microsoft Word and Outlook.
• The ability to multitask, prioritise and work effectively in a busy environment.
• Reliability, punctuality and a strong sense of responsibility.
• The ability to handle confidential information with discretion.
• Flexibility to work weekends, Bank Holidays and additional cover when required.
• A positive, proactive attitude and the ability to work independently and as part of a multidisciplinary team.
• A genuine commitment to providing an excellent experience for residents, families and visitors.
• Previous reception or administrative experience, particularly in a healthcare or care setting, would be an advantage.

If you are an organised, dependable and people-focused individual who takes pride in making others feel welcome, we would love to hear from you!

Apply Today!!

Take the next step in your career and become part of the Trinity Care team, where a warm welcome can make all the difference.